Frequently Asked Questions
Answers to all your questions about ku98
From opening an account to withdrawing money via bKash — learn everything about all ku98 services in this complete FAQ guide.
Do you have questions while using ku98? On this FAQ page we have provided detailed answers to the questions most frequently asked by players in Bangladesh. You will find easy-to-read answers here on account registration, depositing and withdrawing via bKash and Nagad, cricket betting, slot games, bonus terms and responsible gaming. If your question is not listed here, our 24/7 live chat support team is always ready to help you.
Account and Registration
Deposits and Withdrawals
Games and Gameplay
Bonuses and Promotions
Safety and Responsible Gaming
Account and Registration
Account and Registration
To open an account at ku98 you will need an active mobile number, a valid email address and your full name. The registration process is conducted entirely in Bengali, so it is easy to complete. Please note that you must be at least 21 years old to join ku98.
Yes, ku98 follows an account verification process to ensure secure transactions. An OTP code will be sent to your mobile number. Once you enter the code correctly, your account will be activated and you can deposit money and start playing.
No, only one ku98 account is allowed per person. If the same person has multiple accounts, they may be suspended and bonuses may be cancelled. This rule is strictly enforced to maintain a fair and balanced gaming environment.
If you have trouble logging in, first make sure your registered mobile number and password are correct. If you have forgotten your password, use the "Forgot password?" option on the ku98 Login page. If the problem continues, contact our 24/7 live chat support.
To change the name or mobile number registered on your account, you will need to contact our support team. The change is completed through a proper verification process. For security reasons, this process is handled directly through live chat.
Deposits and Withdrawals
Deposits and Withdrawals
Deposits to ku98 via bKash are processed almost instantly. Your ku98 account balance is usually updated within a few minutes. The minimum deposit amount is ৳100. If there is any delay during busy periods, please let our support team know.
Yes, Nagad is a supported payment method at ku98. Like bKash, depositing via Nagad is fast and easy. A minimum of ৳100 can be deposited. Make the payment directly from the Nagad app and save the reference number.
After a withdrawal request at ku98 is approved, the money usually reaches your bKash, Nagad or Rocket account within 30 minutes to 3 hours. Bank transfers may take a bit longer. The minimum withdrawal amount is ৳1,000.
ku98 generally does not charge any extra fees for deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket) may apply their own transaction charges. For bank transfers, the bank's standard charges apply. Contact live chat for more details.
To deposit via Rocket or bank transfer, first log in to your ku98 account and go to the "Deposit" option. There, select your preferred method. Specific account numbers and instructions will be provided for each method. Once the transaction is complete, provide the reference number to support.
Common reasons for a withdrawal request being rejected include: wagering requirements on a bonus not being met, account verification being incomplete, or the minimum amount (৳1,000) not being reached. If a request is rejected, the ku98 support team will inform you of the reason and help resolve it.
Games and Gameplay
Games and Gameplay
To bet on BPL (Bangladesh Premier League) matches, log in to your ku98 account and go to the cricket section. There you will see a list of ongoing or upcoming BPL matches. Select your preferred outcome or market and enter the bet amount. Pre-match bets can be placed until the match starts.
ku98 has hundreds of popular slot games including PG Soft's Fortune Tiger, Mahjong Ways and Wild Bandito; Pragmatic Play's Gates of Olympus and Sweet Bonanza; and JILI's Fortune Gems and Super Ace. Visit the slots page to find your favourite game.
Yes, at ku98's live casino you can play baccarat, blackjack and roulette with real trained dealers via real-time video streaming. Visit the ku98 Casino page to see the live tables. Games from top providers like Evolution Gaming and Ezugi are available here.
Absolutely! ku98 is fully mobile-friendly. On Android or iOS, simply open ku98.cam in any smartphone browser to enjoy all games, cricket betting and the live casino. No separate app download is needed — your mobile browser is all you need.
RTP (Return to Player) is a game's long-term statistical figure — it indicates what percentage of each bet is returned to players on average over time. Generally, the higher the RTP, the better. All games at ku98 are sourced from verified providers to ensure fair play.
Yes, ku98 offers live betting on IPL, T20 World Cup and other international cricket tournaments. You can view real-time odds and place bets while a match is in progress. Betting markets are available for all major tournaments including Bangladesh Tigers matches.
Bonuses and Promotions
Bonuses and Promotions
When you open a new account at ku98 and make your first deposit, you will receive a 200% bonus up to a maximum of ৳10,000. That means if you deposit ৳1,000 you will get an extra ৳2,000 bonus — giving you a total balance of ৳3,000. The bonus is added to your account automatically.
The wagering requirement for ku98's welcome bonus is 10 times (10x). This means the total amount received including the bonus must be bet 10 times. For example, if you receive a ৳2,000 bonus, you need to wager ৳20,000. This requirement can be fulfilled in any game — cricket, slots, or casino.
ku98 has 4 VIP levels: Bronze — up to 0.2% weekly cashback; Silver — up to 0.4%; Gold — up to 0.6%; and Platinum — up to 0.8%. You can move up to higher levels through regular play and cashback is added to your account each week.
Yes, ku98 regularly offers reload bonuses, cashback offers and special tournament promotions. Special betting offers are launched during major cricket events like BPL or the T20 World Cup. Log in to your account or ask support to find out about the latest offers.
ku98 has a referral programme where you can earn bonuses by inviting friends. Log in to your account or contact our 24/7 live chat support to find out the detailed terms and bonus amount for the referral programme.
Security & Responsible Gaming
Security & Responsible Gaming
Yes, ku98 uses SSL encryption technology to keep all your personal and financial information secure. Our platform follows international security standards. Do not share your password or PIN with anyone — no ku98 staff member will ever ask for it.
The minimum age to play at ku98 is 21 years. When creating an account, you must confirm that you are 21 or older. This requirement is strictly enforced to protect minors. If there is an issue verifying your age, your account may be temporarily suspended.
Watch out for these signs: betting beyond your budget, placing more bets to recover losses, skipping sleep or work to play, or hiding money from family. If you notice these signs, take a break and visit our Responsible Gaming page. Our support team is ready to help.
Yes, ku98 offers a self-exclusion option. You can temporarily close your account for a specific period of time. To use this option, contact our live chat support or visit the Responsible Gaming page for more details. Your well-being is most important.
As part of responsible gaming, ku98 offers the option to set deposit limits. You can set a maximum daily, weekly or monthly deposit amount. Contact the support team to set these limits. It is an effective way to keep your budget under control.
ku98's support team is active 7 days a week, 24 hours a day. You can chat in Bengali via live chat from any page on the site. You can also reach us by email: [email protected]. There is no phone or WhatsApp number — live chat is the fastest way to get help.
Still have questions? Contact support
Our expert support team is ready to help you in Bengali 7 days a week, 24 hours a day. Come directly to live chat for quick resolution of any issue.
Live Chat
24/7 instant Bengali support. Start a chat from any page on the site.
Email Support
For detailed queries, email us at: [email protected]
Responsible Gaming
Visit this page to learn about gaming limits and self-exclusion.
Start playing at ku98 now
We are here for you with up to ৳10,000 in 200% welcome bonus and 24/7 Bengali support.