ku98 Privacy Policy — Your information is completely safe with us
This policy contains a full description of how your personal information is collected, stored, and used on the ku98 platform.
Introduction and Scope of Policy
ku98 operates a safe and reliable online gaming platform for players in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting their personal information.
This privacy policy explains:
- What types of information we collect and why
- How we use the information we collect
- Who we may share your information with
- What steps we take to protect your information
- Your rights and choices regarding your information
- How we will notify you about changes to this policy
This policy applies to the ku98.cam website and all related services. It does not apply to third-party websites or services.
What Information We Collect
Personal Identity Information
During the account registration and verification process, we collect the following information:
- Full name (Bengali and English)
- Date of birth (for age verification)
- National ID or passport number
- Current address
- Email address
- Mobile number
Financial Information
To complete transactions and prevent fraud, we collect:
- bKash / Nagad / Rocket account number
- Bank account details
- Deposit and withdrawal history
- Transaction dates and amounts
- Payment verification records
Gaming Activity Information
To improve service quality and ensure responsible gaming, we record:
- Play history and betting records
- Win and loss amounts
- Game preferences and usage patterns
- Bonus usage information
- Account login times and frequency
Technical Information
Information collected automatically to maintain site security and functionality:
- IP address
- Browser type and version
- Device type and operating system
- Cookie and session data
- Page visit and click information
Purpose and Use of Data Collection
ku98 collects and uses your information for the following legitimate purposes:
Account Management and Verification
We use your identity information to verify who you are, create and manage your account, and complete all transactions securely. This includes age verification for users 21 and over.
Payment Processing
Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer. The minimum deposit is ৳100 and the minimum withdrawal is ৳1,000.
Customer Support
Your contact information is used to resolve issues, answer questions, and ensure 24/7 live chat support in Bengali.
Security and Fraud Prevention
Technical information is used to detect suspicious activity, prevent multiple account creation, and guard against money laundering.
Ensuring Responsible Gaming
Gaming activity information is used to monitor your gaming patterns, identify the risk of excessive gambling, and provide support where needed.
Service Improvement and Personalization
Analytics data is used to improve your experience, recommend games based on your preferences, and deliver relevant offers.
Cookie Policy and Tracking Technologies
ku98 uses various types of cookies and similar technologies to keep the website running smoothly.
Essential Cookies
These cookies are required for the site's basic functionality. They maintain your session, store your login state, and ensure security. Disabling these cookies will prevent the site from working properly.
Analytics Cookies
These cookies help us understand how visitors use the site. By analyzing page visits, clicks, and browsing paths, we improve the site experience.
Functionality Cookies
These cookies remember your preferences such as language selection, game preferences, and personalized settings.
Data Sharing and Disclosure
ku98 never sells your personal information to third parties. However, information may be shared in specific circumstances and with strict safeguards in place:
Service Providers
Necessary information may be shared with payment processors (including bKash, Nagad, Rocket), technology providers, and customer service platforms. These providers are contractually bound to comply with our data protection standards.
Legal Obligations
Information may be disclosed to comply with court orders, lawful requests from government authorities, or applicable legal requirements. Information may also be shared for anti-money laundering (AML) and identity verification (KYC) processes.
Fraud Prevention
In cases of serious fraud or misuse, information may be shared with relevant authorities or industry security bodies.
Business Restructuring
In the event of a business merger, acquisition, or asset transfer, the new party will be bound to comply with the same privacy policy.
Data Retention and Security
Data Retention Period
We retain your information for as long as:
- Your account remains active
- It is needed to provide our services
- Legal obligations must be met
- It is needed to resolve disputes
Certain information may be retained after account closure if required by law.
Security Measures
The technologies we use to protect your information:
- SSL/TLS encryption (highest standard)
- Encrypted database storage
- Two-factor authentication (2FA)
- Regular security audits
- Restricted access for trained staff
Responding to Data Breaches
If a data security breach occurs, we will:
- Notify affected users as quickly as possible
- Determine the extent of the damage and take remedial action
- Inform the relevant authorities where applicable
- Take steps to prevent such incidents in the future
Your Rights and Choices
As a user of the ku98 platform, you have the following rights over your own information:
Protection of Minors' Information
The ku98 platform is for users aged 21 and over only. We do not knowingly collect information from minors (under 21).
We verify age during the registration process, and if a user is suspected to be a minor, the account is immediately suspended pending further verification.
If we learn that information has been collected from a minor, we will immediately delete that information and close the account. If a parent or guardian believes their child has opened an account, please contact us at [email protected].
Third-Party Services and Links
There are third parties on the ku98 platform that supply game software — such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and other providers. These providers have their own privacy policies.
While playing games, information related to your gaming session may be processed on the relevant game provider's servers. However, these providers are contractually required to comply with data protection standards under our agreement.
During payment processing, bKash, Nagad, or Rocket's own privacy policies also apply. Our control over this is limited, so you should also review the relevant payment provider's policy.
Policy Changes & Updates
We reserve the right to update this privacy policy as needed. In the event of changes, we will take the following steps:
- The "Last Updated" date at the top of the page will be changed
- A notification will be sent to the registered email for important changes
- You may be notified of changes when logging into the platform
Continued use of the service after any changes will be considered acceptance of the new policy. It is recommended that you visit this page regularly to stay informed about the latest policy.
If you do not agree to any changes, please close your account and stop using the service.
Applicable Law & Jurisdiction
This privacy policy is governed by applicable law. For any disputes or claims related to this policy, we will first attempt a friendly resolution.
Submit any complaints regarding privacy violations or misuse of information to [email protected]. We are committed to providing an initial response within 7 business days.
Have a privacy question?
Our support team is available in Bengali 7 days a week, 24 hours a day. Contact us for any information-related requests or questions.